Service Management Software for AX 2012
Service Management Software for Microsoft Dynamics AX
A solid and proven solution for the manufacturing service -, project service - and professional service industries More than 150 customers worldwide rely on our Service Management Software to support their daily (Field) service business processes. Service Management supports your service organization featuring: complaints and warranty, repairs and periodic maintenance. At the same time you have direct access to all the data you need regarding the service objects, resources, contract and logistics.
Rather you service buildings, machinery, (heavy) industrial equipment or service facilities, Service Management fits your requirements. The solution has been developed based on our practical experience. For many years we consulted medium and larged-sized service business in the mentioned sectors.
Microsoft Dynamics AX 2012
Dynamics Software released in March 2012 Service Management for Microsoft Dynamics AX 2012. Its enhanced functionality now provides even more in depth features that meets the demands of all medium and large-sized service companies. As quoted in Aberdeen’s The State of Service Management, forecast of 2012, service companies are transitioning more and more from a model where everyone sells to one where now everyone serves one. Microsoft recognized this trend and the result, AX 2012!
The Service Management software provides you the key functionality to manage your service business and supports you in realizing and improving your customer satisfaction level. Service Management is fully integrated with the Microsoft Dynamics AX projects module enabling handling service request and initiating service activities both from financial and logistic perspective.
Key features of Service Management
- Supports tracking and tracing of service requests
- Supports multi level object (e.g. sites, systems, components) maintenance
- Manage contracts, including Service Level Agreements (SLA), periodic invoicing, revenue recognition and price agreements
- Provides full financial forecasting and cost evaluation
- Supports service logistics, financials and work orders for the service crew and workshop
- Real time statistics on costs and revenues regarding a service contract/object
- Daily data entry will become easy as a result of extensive setup features
Read more about Mobile Field Service or download the Factsheet Service Management for Microsoft Dynamics AX 2012 or the facstheet for Service Management Enterprise Portal
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Your challenges
- Customer Retention, Loyalty and Satisfaction
- Managing the service department as a profit center
- Increase service revenue and at the same time reduce/contain service costs
- Integrated approach including managing customers, resources, partners and contracts
Solution
- Integrated service management within Microsoft Dynamics AX
- Extensive service contracting functionality
- In depth financial analysis
Benefits
- Improved levels of customer satisfaction and retention
- Increased service revenue creation and cost containment
- Improved service operational performance and efficiency
- 360 degree customer view
